Akash Singh brings executive operating experience across enterprise software, AI, customer success, technology diligence, and post-sale value creation.
I advise clients on enterprise software due diligence, technology assessments, AI platform evaluations, technology inputs into commercial due diligence, vendor selection and technology risk.
I help software companies maximise value through Customer Success strategy, adoption, retention, NRR improvement, operating model optimisation, AI roadmaps and fractional Chief Customer Officer leadership.
Over the past 20+ years, I have worked across enterprise software, SaaS, cloud, AI and customer success, including serving as Head of Customer Success APJ for IBM’s Hybrid Integration portfolio across 11 countries.
I hold an MBA with Distinction from Monash University and a Bachelor of Applied Science in Computer Science with Distinction from RMIT University, combining commercial strategy with technical literacy.
Credentials and operating context behind the advisory practice.
Experience across modern enterprise software ecosystems.
Core Focus: Cloud Data Warehousing, Data Lakehouse Architecture, Real-Time Analytics, NoSQL Databases
Platforms: Snowflake, Databricks, ClickHouse, MongoDB
Core Focus: Edge Security, CDN, Cloud Infrastructure Protection, Threat Mitigation
Platforms: Akamai, Cloudflare, CrowdStrike, Palo Alto Networks
Core Focus: Autonomous Workflows, Process Intelligence, LLM Orchestration, Domain-Specific GenAI
Platforms: Harvey, Celonis, Atomicwork, Console
Core Focus: iPaaS, API Management, Operational Workflow Automation
Platforms: Workato, Boomi, MuleSoft, IBM webMethods
Core Focus: Lifecycle Marketing, CPaaS, Customer Success Analytics, Churn Mitigation
Platforms: Braze, Twilio, ChurnZero
Core Focus: IDV, KYC/AML Compliance Automation, Biometric Authentication
Platforms: AuthenticID, Signicat, Incode
Core Focus: ITSM, APM, Log Analytics, Infrastructure Monitoring
Platforms: ServiceNow, Datadog, Dynatrace, Jira Service Management
Core Focus: CPaaS, CCaaS, Omnichannel Telephony & Messaging
Platforms: Twilio, Vonage, Five9
All product, company, and trademark names are the property of their respective owners and are used solely for identification and descriptive purposes. Their inclusion does not imply affiliation, endorsement, sponsorship, certification, or partnership with Portfolia Group.
Industry Recognition & Leadership
Meet the operator driving enterprise outcomes. Proven leadership, operational rigor, and trusted by global investors.
Named among the Top 24 Customer Success Leaders globally in 2024 by the Customer Success Collective. This recognition reflects a proven track record of architecting high-impact retention strategies and driving enterprise-scale revenue growth.
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As a trusted advisor on enterprise retention and expansion, I joined CSM Practice to share advanced frameworks for elevating Net Revenue Retention (NRR). We explored how to operationalize telemetry-driven engagement and capability adoption scores to unlock sustainable growth.
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Featured by Swissmen, expert network for strategic insights on Responsible AI. I advise organizations on building scalable data quality, implementing governance that accelerates velocity, and aligning AI adoption with measurable commercial returns and trust-led frameworks.
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Invited by the Customer Success Collective to discuss the critical intersection of CS and Go-To-Market strategy. I shared executive-level insights on how multi-product organizations can leverage customer success as a growth engine to significantly lift Net Revenue Retention.
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Speaking on adoption, customer success, and enterprise complexity for senior software and post-sale leaders.
Led the Sydney chapter of the Customer Success Collective, bringing together customer success leaders, executives, and practitioners across Australia through regular industry events and community leadership.
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Conversations with founders, operators, investors, and enterprise leaders on software adoption, customer growth, leadership, and strategic decision-making.
YouTube Channel →For diligence, platform selection, or post-sale value creation support, send a short note with context and timeline.